\/<?php \/* Plugin Name: LTDC \u2014 Formation Manager Contact Client (Shortcode) Description: Shortcode [ltc_formation_manager_contact_client] affichant la page de formation (neutre, responsive, accessible) sans Elementor. Version: 1.0.0 Author: Le Temps du Client *\/ if (!defined(‘ABSPATH’)) exit; function ltc_fmcc_shortcode($atts = []) { $a = shortcode_atts([ ‘title’ => ‘Formation Manager Contact Client \u2014 Fid\u00e9liser \u2022 Pacifier \u2022 Reconqu\u00e9rir’, ‘tagline’ => ‘Transformer les r\u00e9clamations en opportunit\u00e9s de fid\u00e9lisation, avec m\u00e9thode et s\u00e9r\u00e9nit\u00e9.’, ‘programme’ => \u00a0\u00bb, \/\/ URL programme.pdf (recommand\u00e9) ‘illustration’ => \u00a0\u00bb, \/\/ URL image (optionnel) ‘date’ => ‘\u00e0 d\u00e9finir’, ‘lieu’ => ‘sur site \u2014 dans votre restaurant’, ‘duree’ => ‘1 jour (8 h)’, ‘participants’ => ‘8 \u00e0 12’, ‘tarif’ => ‘240 \u20ac HT \/ participant’, ‘contact_email’ => ‘philippe.chazal@letempsduclient.com’, ‘contact_phone’ => ‘+33145461100’, ‘contact_phone_display’ => ’01 45 46 11 00′, ‘contact_address’ => ’21 Grand Rue, 86260 St Pierre de Maill\u00e9’, ‘contact_url’ => ‘https:\/\/www.letempsduclient.com\/formation-manager-contact-client’, ‘brand_bg’ => ‘#ffffff’, ‘brand_surface’ => ‘#f8fafc’, ‘brand_primary’ => ‘#f28c00’, ‘brand_primary_contrast’ => ‘#ffffff’, ‘brand_text’ => ‘#1e2430’, ‘brand_muted’ => ‘#6b7380’, ‘brand_border’ => ‘#e5e9ef’, ], $atts, ‘ltc_formation_manager_contact_client’); \/\/ Sanitization $title = esc_html($a[‘title’]); $tagline = esc_html($a[‘tagline’]); $programme = esc_url($a[‘programme’]); $illustration = esc_url($a[‘illustration’]); $date = esc_html($a[‘date’]); $lieu = esc_html($a[‘lieu’]); $duree = esc_html($a[‘duree’]); $participants = esc_html($a[‘participants’]); $tarif = esc_html($a[‘tarif’]); $contact_email = antispambot($a[‘contact_email’]); $contact_phone_display = esc_html($a[‘contact_phone_display’]); $tel_href = preg_replace(‘\/[^\\d\\+]\/’, \u00a0\u00bb, $a[‘contact_phone’]); \/\/ tel:+33\u2026 $contact_address = esc_html($a[‘contact_address’]); $contact_url = esc_url($a[‘contact_url’]); $brand_bg = esc_attr($a[‘brand_bg’]); $brand_surface = esc_attr($a[‘brand_surface’]); $brand_primary = esc_attr($a[‘brand_primary’]); $brand_primary_contrast = esc_attr($a[‘brand_primary_contrast’]); $brand_text = esc_attr($a[‘brand_text’]); $brand_muted = esc_attr($a[‘brand_muted’]); $brand_border = esc_attr($a[‘brand_border’]); ob_start(); ?>\u00a0<style> :root{ –brand-bg: <?php echo $brand_bg; ?>; –brand-surface: <?php echo $brand_surface; ?>; –brand-primary: <?php echo $brand_primary; ?>; –brand-primary-contrast: <?php echo $brand_primary_contrast; ?>; –brand-text: <?php echo $brand_text; ?>; –brand-muted: <?php echo $brand_muted; ?>; –brand-border: <?php echo $brand_border; ?>; –radius: 12px; –shadow: 0 8px 24px rgba(0,0,0,0.06); –focus: 0 0 0 3px rgba(242,140,0,0.28); –font: system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif; } .ltc-wrap{ max-width: 980px; margin: 0 auto; padding: 24px; font-family:var(–font); color:var(–brand-text); } .ltc-one{ background:var(–brand-surface); border:1px solid var(–brand-border); border-radius:var(–radius); box-shadow:var(–shadow); padding:clamp(20px,3.5vw,36px); } .ltc-head{ display:flex; gap:16px; align-items:flex-start; margin-bottom:10px; } .ltc-title{ margin:0; font-size:clamp(22px,3vw,32px); line-height:1.2; } .ltc-tagline{ margin:6px 0 0; color:var(–brand-muted); font-size:clamp(14px,1.8vw,16px); } .ltc-hero{ margin-top:12px; } .ltc-hero img{ width:100%; height:auto; border-radius:12px; border:1px solid var(–brand-border); object-fit:cover; } .ltc-meta{ display:flex; flex-wrap:wrap; gap:10px; margin:14px 0 20px; color:var(–brand-muted); } .ltc-chip{ border:1px solid var(–brand-border); border-radius:999px; padding:6px 10px; background:#fff; font-size:14px; } .ltc-actions{ display:flex; gap:12px; flex-wrap:wrap; margin:16px 0 24px; } .ltc-btn{ appearance:none; border:1px solid var(–brand-primary); background:var(–brand-primary); color:var(–brand-primary-contrast); padding:10px 14px; border-radius:10px; cursor:pointer; text-decoration:none; font-weight:600; font-size:15px; } .ltc-btn–alt{ background:#fff; color:var(–brand-primary); border-color:var(–brand-primary); } .ltc-btn.is-disabled{ opacity:.6; cursor:not-allowed; } .ltc-accordion{ border-top:1px solid var(–brand-border); } .ltc-acc-item{ border-bottom:1px solid var(–brand-border); } .ltc-acc-btn{ width:100%; text-align:left; background:transparent; border:0; padding:16px 0; font-size:17px; font-weight:700; cursor:pointer; display:flex; align-items:center; justify-content:space-between; gap:12px; } .ltc-acc-btn:focus{ outline:none; box-shadow:var(–focus); border-radius:6px; } .ltc-acc-icon{ width:24px; height:24px; display:inline-flex; align-items:center; justify-content:center; border:1px solid var(–brand-border); border-radius:6px; background:#fff; color:var(–brand-muted); flex:0 0 auto; } .ltc-acc-panel{ display:none; padding:0 0 16px 0; color:#2a3140; } .ltc-acc-panel.open{ display:block; } .ltc-note{ background:#fff; border:1px dashed var(–brand-border); padding:12px; border-radius:10px; color:var(–brand-muted); font-size:14px; } .ltc-footer{ margin-top:22px; background:#fff; border:1px solid var(–brand-border); border-radius:12px; padding:14px; display:grid; gap:8px; } .ltc-footer small{ color:var(–brand-muted); } .ltc-wrap a{ color:var(–brand-primary); } .ltc-wrap a:focus{ outline:none; box-shadow:var(–focus); border-radius:6px; } <\/style>\u00a0<div class=\u00a0\u00bbltc-wrap\u00a0\u00bb> <section class=\u00a0\u00bbltc-one\u00a0\u00bb aria-label=\u00a0\u00bbFormation Manager Contact Client\u00a0\u00bb> <header class=\u00a0\u00bbltc-head\u00a0\u00bb> <div> <h1 class=\u00a0\u00bbltc-title\u00a0\u00bb><?php echo $title; ?><\/h1> <p class=\u00a0\u00bbltc-tagline\u00a0\u00bb><?php echo $tagline; ?><\/p> <\/div> <\/header><\/p>\n\n\n\n
<?php if (!empty($illustration)) : ?>\n <div class=\"ltc-hero\">\n <img src=\"<?php echo $illustration; ?>\" alt=\"Illustration neutre sur la relation client en restauration\" \/>\n <\/div>\n <?php endif; ?>\n\n <div class=\"ltc-meta\" role=\"list\" aria-label=\"Informations pratiques\">\n <span class=\"ltc-chip\" role=\"listitem\">Date : <?php echo $date; ?><\/span>\n <span class=\"ltc-chip\" role=\"listitem\">Lieu : <?php echo $lieu; ?><\/span>\n <span class=\"ltc-chip\" role=\"listitem\">Dur\u00e9e : <?php echo $duree; ?><\/span>\n <span class=\"ltc-chip\" role=\"listitem\">Participants : <?php echo $participants; ?><\/span>\n <span class=\"ltc-chip\" role=\"listitem\">Tarif : <?php echo $tarif; ?><\/span>\n <\/div>\n\n <div class=\"ltc-actions\" aria-label=\"Documents utiles\">\n <?php if (!empty($programme)) : ?>\n <a class=\"ltc-btn\" href=\"<?php echo $programme; ?>\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9charger le programme (PDF)<\/a>\n <?php else: ?>\n <button class=\"ltc-btn is-disabled\" type=\"button\" aria-disabled=\"true\" title=\"Programme \u00e0 venir\">Programme (bient\u00f4t disponible)<\/button>\n <?php endif; ?>\n <button class=\"ltc-btn ltc-btn--alt is-disabled\" type=\"button\" aria-disabled=\"true\" title=\"Remis pendant la session (non t\u00e9l\u00e9chargeable)\">Livret stagiaire (remis pendant la session)<\/button>\n <\/div>\n\n <div class=\"ltc-note\" role=\"note\">\n Version neutre \u2014 aucune utilisation de logo d\u2019enseigne externe. Le livret stagiaire est remis aux participants pendant la session et n\u2019est pas diffus\u00e9 en t\u00e9l\u00e9chargement.\n <\/div>\n\n <h2 style=\"margin-top:24px; font-size:20px;\">Programme par modules<\/h2>\n <div class=\"ltc-accordion\" id=\"programme-accordion\">\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-1\" id=\"control-1\">\n <span>Module 1 \u2014 Enjeux pour le client, l\u2019\u00e9quipe et l\u2019entreprise (09:00\u201310:00)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-1\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-1\" hidden>\n <ul>\n <li>Clients heureux et employ\u00e9s engag\u00e9s<\/li>\n <li>\u00c9volutions des attentes, moments de v\u00e9rit\u00e9<\/li>\n <li>R\u00e9colte des attentes, autodiagnostic relation client<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-2\" id=\"control-2\">\n <span>Module 2 \u2014 Postures en cas de r\u00e9clamation (10:10\u201311:00)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-2\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-2\" hidden>\n <ul>\n <li>Profils de clients qui r\u00e9clament<\/li>\n <li>Les 5 \u00e9tapes de la reconqu\u00eate client<\/li>\n <li>Les 7 attitudes qui enveniment \u2014 \u00e0 \u00e9viter<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-3\" id=\"control-3\">\n <span>Module 3 \u2014 Recueillir et traiter un feedback client (11:00\u201312:00)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-3\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-3\" hidden>\n <ul>\n <li>Signatures de service et moments de v\u00e9rit\u00e9<\/li>\n <li>4 principes pour entrer en contact, \u00e9coute active<\/li>\n <li>Questions ouvertes et formulations positives<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-4\" id=\"control-4\">\n <span>Module 4 \u2014 Mise en pratique film\u00e9e (in situ) (12:00\u201313:15)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-4\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-4\" hidden>\n <ul>\n <li>Enregistrement de s\u00e9quences au contact client<\/li>\n <li>Exp\u00e9rimentation de nouveaux comportements<\/li>\n <li>D\u00e9briefing collectif orient\u00e9 progr\u00e8s<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-5\" id=\"control-5\">\n <span>Pause d\u00e9jeuner (13:15\u201314:00)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-5\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-5\" hidden>\n <p>Temps de pause.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-6\" id=\"control-6\">\n <span>Module 5 \u2014 Validation et am\u00e9lioration des pratiques (14:15\u201315:50)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-6\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-6\" hidden>\n <ul>\n <li>Identifier les comportements efficaces<\/li>\n <li>Corrections et ancrages<\/li>\n <li>R\u00e9v\u00e9lation des talents<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-7\" id=\"control-7\">\n <span>Module 6 \u2014 Pacifier une relation tendue (16:00\u201316:50)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-7\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-7\" hidden>\n <ul>\n <li>Attitude positive et gestion du stress<\/li>\n <li>G\u00e9rer l\u2019agressivit\u00e9 d\u2019un client<\/li>\n <li>Postures, mots et gestes \u00e0 privil\u00e9gier<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"ltc-acc-item\">\n <button class=\"ltc-acc-btn\" aria-expanded=\"false\" aria-controls=\"panel-8\" id=\"control-8\">\n <span>Module 7 \u2014 Reconqu\u00eate client et plan d\u2019action (17:00\u201317:30)<\/span>\n <span class=\"ltc-acc-icon\" aria-hidden=\"true\">\uff0b<\/span>\n <\/button>\n <div id=\"panel-8\" class=\"ltc-acc-panel\" role=\"region\" aria-labelledby=\"control-8\" hidden>\n <ul>\n <li>Situations \u00e0 escalader au responsable<\/li>\n <li>Choix d\u2019un axe prioritaire de d\u00e9veloppement<\/li>\n <li>Plan d\u2019action individuel<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"ltc-footer\" aria-label=\"Informations compl\u00e9mentaires\">\n <div>\n <strong>Public vis\u00e9<\/strong> : Managers, Directeurs Adjoints, H\u00f4te(sse)s principal(e)s<br\/>\n <strong>Pr\u00e9requis<\/strong> : premi\u00e8re exp\u00e9rience en relation client<br\/>\n <strong>M\u00e9thodes p\u00e9dagogiques<\/strong> : ateliers participatifs, partages d\u2019exp\u00e9riences, jeux de r\u00f4les, vid\u00e9os, exercices ludiques, mises en situation film\u00e9es.\n <\/div>\n <div>\n <strong>Intervenant<\/strong> : Philippe Chazal \u2014 consultant-formateur (relation client & management)\n <\/div>\n <div>\n <strong>Contact<\/strong> :\n <a href=\"mailto:<?php echo $contact_email; ?>\"><?php echo $contact_email; ?><\/a> \u00b7\n <a href=\"tel:<?php echo esc_attr($tel_href); ?>\"><?php echo $contact_phone_display; ?><\/a> \u00b7\n <?php echo $contact_address; ?> \u00b7\n <a href=\"<?php echo $contact_url; ?>\" target=\"_blank\" rel=\"noopener\"><?php echo $contact_url; ?><\/a>\n <\/div>\n <small>Tarif incluant supports et d\u00e9placement de l\u2019intervenant \u2014 hors location de salle \u00e9ventuelle. Lieux de formation accessibles PMR. Besoin d\u2019adaptation ? Contactez le r\u00e9f\u00e9rent handicap : <?php echo $contact_email; ?>.<\/small>\n <\/div>\n<\/section>\n<\/code><\/pre>\n\n\n\n<\/div> <script> (function(){ const items = document.querySelectorAll(‘.ltc-acc-item’); items.forEach(item => { const btn = item.querySelector(‘.ltc-acc-btn’); const panel = item.querySelector(‘.ltc-acc-panel’); const icon = item.querySelector(‘.ltc-acc-icon’); if(!btn || !panel) return; btn.addEventListener(‘click’, () => { const expanded = btn.getAttribute(‘aria-expanded’) === ‘true’; document.querySelectorAll(‘.ltc-acc-btn[aria-expanded=\u00a0\u00bbtrue\u00a0\u00bb]’).forEach(openBtn=>{ if(openBtn !== btn){ openBtn.setAttribute(‘aria-expanded’,’false’); const p = document.getElementById(openBtn.getAttribute(‘aria-controls’)) || openBtn.parentElement.querySelector(‘.ltc-acc-panel’); if(p){ p.hidden = true; p.classList.remove(‘open’); } const ic = openBtn.parentElement.querySelector(‘.ltc-acc-icon’); if(ic) ic.textContent = ‘\uff0b’; } }); btn.setAttribute(‘aria-expanded’, String(!expanded)); panel.hidden = expanded; panel.classList.toggle(‘open’, !expanded); if(icon) icon.textContent = expanded ? ‘\uff0b’ : ‘\u2212’; }); }); \/\/ Navigation clavier (fl\u00e8ches) entre titres document.addEventListener(‘keydown’, (e)=>{ if(e.key!==’ArrowDown’ && e.key!==’ArrowUp’) return; const buttons = Array.from(document.querySelectorAll(‘.ltc-acc-btn’)); const idx = buttons.indexOf(document.activeElement); if(idx < 0) return; e.preventDefault(); const next = e.key===’ArrowDown’ ? (idx+1)%buttons.length : (idx-1+buttons.length)%buttons.length; buttons[next].focus(); }); })(); <\/script> <?php return ob_get_clean(); } add_shortcode(‘ltc_formation_manager_contact_client’, ‘ltc_fmcc_shortcode’)<\/p>\n","protected":false},"excerpt":{"rendered":"
\/<?php \/* Plugin Name: LTDC \u2014 Formation Manager Contact Client (Shortcode) Description: Shortcode [ltc_formation_manager_contact_client] affichant la page de formation (neutre, responsive, accessible) sans Elementor. Version: 1.0.0 Author: Le Temps du Client *\/ if (!defined(‘ABSPATH’)) exit; function ltc_fmcc_shortcode($atts = []) { $a = shortcode_atts([ ‘title’ => ‘Formation Manager Contact Client \u2014 Fid\u00e9liser \u2022 Pacifier \u2022 Reconqu\u00e9rir’, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3965","post","type-post","status-publish","format-standard","hentry","category-non-classe"],"_links":{"self":[{"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/posts\/3965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/comments?post=3965"}],"version-history":[{"count":1,"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/posts\/3965\/revisions"}],"predecessor-version":[{"id":3966,"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/posts\/3965\/revisions\/3966"}],"wp:attachment":[{"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/media?parent=3965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/categories?post=3965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/letempsduclient.com\/index.php\/wp-json\/wp\/v2\/tags?post=3965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}